We are very excited to announce that we are now a Which? Trusted Trader!
After a rigorous endorsement process and extremely kind words from our lovely customers, we successfully passed the assessment to become a Which? Trusted Trader, with flying colours!
Being a Which Trusted Trader means you can now have even more confidence in our company. Not only do we strive to provide the best service to all of our new and existing customers, we now additionally agree to abide by the Which? Trader Code of Conduct which ensures our customers get the highest standard of service.
A big Thank You to all of the customers that helped us achieve this prestigious endorsement, and also for your loyal custom.
Many of our customers have used our services for years and many new customers continue to use us going forward. This speaks volumes in itself about the level of service we provide and is something we are very proud of as a small, family-run business. This new endorsement, along with our 138 Google reviews and 192 TrustPilot reviews, mean your are in ‘Gas Safe’ hands!
If you are considering any heating work or if you would like to know more about us, please read what our customers have to say about us on our Which? Trusted Trader profile here
Similarly, if we’ve completed any work for you and you’d like to leave us a review to help boost our Trader profile, then you can do so here too.
Click here to see our reviews on Google
Click here to see our reviews on TrustPilot
Services offered by Expert Heat;
-Central Heating and Thermostat control upgrades
What does it mean to be an endorsed Which? Trusted Trader?
Being a Which? Trusted Trader means that a business has been thoroughly vetted and endorsed by Which?, a well-known and respected consumer organisation in the UK. This endorsement is designed to help consumers find reputable and reliable traders.
Here’s what it entails:
1. **Rigorous Assessment:**
– Businesses undergo a comprehensive assessment process conducted by Which?. This process includes background checks, financial health checks, and a review of business procedures and policies to ensure that they meet high standards of customer service and reliability.
2. **Endorsement:**
– Once a business passes the assessment, it is endorsed as a Trusted Trader. This endorsement serves as a mark of quality and trustworthiness, indicating that the business operates to high standards and can be trusted by consumers.
3. **Customer Reviews:**
– Which? Trusted Traders are subject to customer feedback and reviews. 100% of reviews are moderated and verified by Which?. This ongoing review process ensures that the business maintains its high standards of service. Positive reviews reinforce the trader’s reputation, whilst negative reviews are investigated to maintain accountability.
4. **Which? Trusted Trader Code of Conduct:**
– Businesses that become Which? Trusted Traders agree to adhere to a code of conduct that includes commitments to providing high-quality service, dealing with complaints fairly and promptly, and being transparent with pricing and contracts.
5. **Dispute Resolution:**
– Which? Trusted Traders have access to an independent Alternative Dispute Resolution (ADR) service. This service is available to help resolve any disputes between the business and its customers fairly and impartially.
6. **Reputation and Trust:**
– Being a Which? Trusted Trader enhances a business’s reputation. Consumers are more likely to trust and choose a trader with this endorsement, knowing that the business has been vetted and is committed to maintaining high standards.
7. **Regular Monitoring:**
– The status of Which? Trusted Traders is regularly reviewed to ensure that they continue to meet the required standards. This ongoing monitoring helps maintain the integrity of the endorsement.
8. **Marketing Advantage:**
– Businesses can use the Which? Trusted Trader logo in their marketing materials, providing a competitive edge by signaling trust and quality to potential customers.
In summary, being a Which? Trusted Trader means that a business has demonstrated a commitment to high standards of customer service, transparency, and reliability. For consumers, it provides an added level of confidence when choosing a service provider, ensuring the business is independently vetted and endorsed by a trusted consumer organisation.
Areas covered by Expert Heat for all boiler Services; Wolverhampton, Codsall, South Staffordshire, Telford, Shropshire, Dudley & Sandwell, Cannock, Walsall, Lichfield, Sutton Coldfield
For any questions or queries relating to this article or for any more information on any of our services, please call our friendly and knowledgeable team on 01902 475007.
